Can I return my product?

Absolutely! All returns must be processed within 30 days of receiving the order. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

For wholesale accounts, if you choose not to mail back your product due to shipping costs, we will gladly email you a coupon code towards your next order.

 

How long does it take to process a return?

Credit card refunds take 5-10 business days to appear on your statement. 

 

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us as soon as possible—weloveeyes@support.sparkart.com

 

Where should I drop off my return or exchange package?

You can drop the package off at any UPS, FedEx or USPS Post Office depending on how you are shipping your package back to us. 

Returns

Can I return my product?

Absolutely! All returns must be processed within 30 days of receiving the order. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

For wholesale accounts, if you choose not to mail back your product due to shipping costs, we will gladly email you a coupon code towards your next order.

 

How long does it take to process a return?

Credit card refunds take 5-10 business days to appear on your statement. 

 

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us as soon as possible—weloveeyes@support.sparkart.com

 

Where should I drop off my return or exchange package?

You can drop the package off at any UPS, FedEx or USPS Post Office depending on how you are shipping your package back to us.